Server error in ‘/login’ Application

Legacy KB ID: 4870

Question

Why do I always get the error:

Server Error in ‘/login’ Application

Server was unable to process request. Object reference not set to an instance of an object.

when I login onto QuickBooks Hosted.

 

Answer

You will experience this problem if you accidently enter an invalid User ID when logging on to a Standard Account. 

 

Workaround

Check your User ID and enter it correctly.  Basic format is 1234567-1

 

Additional Note.

On a premium account, you will be directed to the alternative login screen (old style, black screen).  Here you must enter qbi\ before your User ID:  qbi\1234567-1.

 

How did we do?

Grey Screen When Trying to Print in Reckon Accounts Hosted

Error (-6177,0) when logging onto Reckon Accounts Hosted

Related Articles

Powered by HelpDocs (opens in a new tab)

Powered by HelpDocs (opens in a new tab)