Some or all employees are not showing up on STP export report

Legacy KB ID: 5699

Question

Why are some or all my employees not appearing in the STP report when I’m trying to export it after completing the pay run, in Payroll Premier?

Problem

We have observed that the issue was mainly due to some form of corruption present in some of the terminated employees. It is also observed that this has happened mostly to the users with the large or older data files.

We always recommend to ensure you create a regular backup of your data file(s) in case data corruption does occur.

Answer

Use the Archive data function to remove old data from the files and clean up the possible corruption.

Detailed steps.

We recommend you use the Archive Data functions provided within the application and try removing these old data from the file to remove the corruption.

1. Go to file -> Archive Data

2. Leave the From Emp and To EMP field as it is.

3. Leave the From Pay Date as it is. (it should by default pick the date of the start of the file)

4. In the To Pay Date, put 30/06/2018. (this will remove all the data from the Start date to 30/06/2018)

5. In the To for files change to C:\ or a USB drive etc, not the A:\

6. Now go to the Advanced Tab. 

7. Select, ‘Archive Terminated Employees and Their Pays’

8. Select, ‘Remove Pays from Current Company’.

9. Press OK to start archive.

The archive functions will now start.

It will make an archive of the file and remove the old data (which seems to have an issue). The next payrun should include all employees in your STP export.

Additional information:

The Backup file created on the process above will still have all the data/information prior to the archive. You should keep it safe and refer to it when or if needed.

How did we do?

Payroll Premier accrues leave incorrectly when pays set to Weeks

Employee.XLS is in a different format than specified by the file extension

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