Can’t access a newly created shared folder on Reckon Accounts Hosted

Legacy KB ID: 3576

Question

I have had a new shared folder created.  I can see it but I cannot access it.  I get a network error: Windows cannot access \\PYRQBIQAFS\nnnnnn-nnnnnnn-companyname.

Answer

This error will occur if the shared file was created during your current session on Reckon Accounts Hosted.

 

Solution

Logoff Reckon Accounts Hosted and then login again to create a new session.

You will now be able to access the new shared file.

How did we do?

Uploading or downloading the files to and from Reckon Accounts Hosted.

Payslips to Email window disappears

Related Articles

Powered by HelpDocs (opens in a new tab)

Powered by HelpDocs (opens in a new tab)