Unrecoverable error when processing or editing a pay in QuickBooks 2011-12

Legacy KB ID: 4175

Question

Why is QuickBooks crashing when I attempt to process my pay run?

Answer

Some users may experience this issue when they have the option Track Expenses by Job ticked on a Super Item.

 

Workaround

Refresh the super payroll item that is ticked for Track Expenses by Job.

1.    Open the super payroll item

2.    Untick the option Track Expenses by Job and click Next

3.    Click on Next in all subsequent screens and Finish on the last screen;

4.    Open the super payroll item again and tick the option Track Expenses by Job, click Next on this and all other screens and Finish on the end. 

You should now be able to process your pay run without issue. 

 

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