Invalid IKC when re-installing Payroll Premier

Legacy KB ID: 5457

Question

I am re-installing my Payroll Premier, but when I enter the Installation KeyCode it is rejected as invalid:

“Invalid CD-Key

The CD-Key you have entered is invalid.  Please enter a correct CD-Key to continue the installation.”

I have confirmed that the IKC I am using is correct and correctly entered, and is recorded as valid by Reckon.  How do I install?


 

Answer

Switch your PC to Selective Startup and install again.

 

The Issue

Some security programmes, like BitDefender, may block access to the Registry and prevent the Installation Keycode being recorded.  The next step cannot verify that a valid keycode was entered and issues the error message:

 

Solution

Reboot your PC into Selective Startup mode and install.

  1. Open msconfig:

    1. Windows 10 & 8:  Press the Windows Key + R;

    2. Windows 7, Vista & XP:  Click the Microsoft Windows Start button and select Run;

(If the Run window doesn't display, press and hold the Windows icon button on the right side of the keyboard's space bar, and press the R key. This will display the Run window.)

  1. In the Open field, type MSCONFIG, and then click OK. The System Configuration Utility window opens.
  2. Click the General tab, and then select Selective Startup.
  3. Select the Load System Services checkbox and clear the Load Startup Items checkbox.
  4. Click the Services tab, locate Windows Installer and make sure it is ticked.
  5. Click Hide all Microsoft Services checkbox at the bottom of the window.
  6. Click the Disable all button to clear all selected services.
  7. Click OK. The System Configuration message window appears.
  8. Click the Restart button.

You can now insert your installation disk into the DVD/CD drive and follow the prompts to install and activate your Payroll Premier. 

 

After installing and activating, revert your PC to Normal mode

  1. Open msconfig:

    1. Windows 10 & 8:  Press the Windows key + R;
    2. Windows 7, Vista & XP:  Click the Microsoft Windows Start button and select Run;
  1. Click the Windows Start button and select Run.
  2. In the Open field, type MSCONFIG, and then click OK.
  3. Click the General tab and select the Normal Startup option.
  4. Click OK. The System Configuration message window appears.
  5. Click Restart.

 

Need more help?

Ask the Reckon Community at: https://community.reckon.com/reckon.

 


How did we do?

Related Articles

How To: Registering Reckon Payroll Premier application
Error 1327 The drive is invalid when installing QuickBooks
Archiving a Payroll Premier file
Powered by HelpDocs (opens in a new tab)

Powered by HelpDocs (opens in a new tab)