Can not find 'shell.dll' when installing Payroll Premier.

Legacy KB ID: 2603

Question

When I'm installing Payroll Premier I recieve the message 'Can not find shell.dll.....'

How can I resolve this?

Answer

This is due to the file 'shell.dll' missing from the 'System32' folder in Windows.

To fix this the file Shell.dll needs to be copied from the 'System' folder to the 'System32' folder.

To do this;

1) Double Click My Computer > C: > Windows.

2) Open the 'System' folder.

3) Right click on 'SHELL.DLL' and select Copy.

4) Click 'Back' in the System folder, this will take you back into the Windows folder.

5) Open the 'System32' folder.

6) Select Edit menu > Paste.

   The file 'SHELL.DLL' will now appear in the System32 folder.

7) Close all open folders and reinstall Payroll Premier.

How did we do?

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