Emailing forms error 'Save: There was an error in finding/using your email application. Would you like to save your file instead of emailing it?'

Legacy KB ID: 1987

Question

When I attempt to email a form such as an invoice or cash sale I receive the error mesage 'Save: There was an error in finding/using your email application. Would you like to save your file instead of emailing it?'

Answer

Certain feature changes relating to emailing forms in QuickBooks 2005/06 specifically payslips have forced a change in the 'email feature' within QuickBooks

To have the ability of sending forms such as Invoices, cash sales and payslips directly into an email client window; you must specify an email address within the Customer/Employee record.

To setup an email address for a Customer or Employee you need to enter this in the respective record:

  1. Click the List menu and choose either the Customer:Job List or the Employee List
  2. Double click on the record which requires editing
  3. Enter the recepiants email address

Note!  This is a feature enhancement in QuickBooks 2005/06.

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