An error has occurred while detecting you system configuration or accessing the required software on

Legacy KB ID: 5077

Question

Why can’t I lodge my BAS return?  I get the error:

An error has occurred while detecting you system configuration or accessing the required software on your machine.

 

Answer

Add the site you are uploading your BAS to, to your bowser’s Compatibility View Settings.

 

The issue

You will experience this issue with Internet Explorer v10 and later.  Some government websites are not configured to work with the latest versions of Internet Explorer.

 

Solution

1.    Close Internet Explorer to terminate the logon attempt.

2.    Open Internet Explorer > Compatibility View Settings;

3.    In Add this website, enter the government website you need to access and click Add;

4.    Click Close.

 

 

Need more help?

Ask the Reckon Community at: https://community.reckon.com/reckon.

 

 

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