QuickBooks crashes on startup in Windows 2008 Terminal Server, or Unable to Register.

Legacy KB ID: 3926

Question

How do I install QuickBooks on a Windows 2008 Terminal Server or Application Server to avoid QuickBooks crashing or not being able to Activate?

Answer

To run QuickBooks or Reckon Accounts in a terminal Server environment users need to have least Power User Access and it must be installed as Administrator.

New enhancements  in Windows 2008 Terminal Server sets Internet Explorer security settings to High and cannot be reduced via Control Panel > Internet Option > Security > Reset.

 

Solution


Reduce Internet Explorer security settings in Windows 2008 Terminal Server:

·         Start > Control Panel > Administrative Tools > Server Manager

·         Under the "security information section, click on the Configure IE ESC" link and  Change status to OFF.

·         Press OK.

·         Turn off Windows Firewall or add QuickBooks executables (click here for full list) and ports:

 10172 (TCP and UDP) for QuickBooks 2008/09 & 09/10,

 10173 (TCP and UDP) for QuickBooks 2010/11,

 10176 (TCP and UDP) for Reckon Accounts 2013,

           10177 (TCP and UDP) for Reckon Accounts 2014.

to firewall exclusion.

(the next release will have a port number 1 higher than the previous release)


QuickBooks/Reckon Accounts should work or you should be able to register the software.

 

If the problem persists, continue with the following:

·         Open Internet Explorer > Internet Options > Security > Internet

·         Click on Custom Level...

·         Change Reset to... to Medium

·         Click on Reset, Yes and OK.

·         Close Internet Explorer

 

You should now be able to launch QuickBooks/Reckon Accounts successfully.

 

Additional Information

Click HERE for a complete guide to installing QuickBooks/Reckon Accounts on a Windows Server 2003 & 2008 and Terminal Server 2003 & 2008,

For Windows SBS2011, change IE security to Medium:

a. Go to Start> Control Panel > Administrative Tools > Server Manager

b. Under the security information section, click on the Configure IE ESC" link

c. Change status to OFF; click OK.

d. Turn off Windows Firewall

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