Changes to Reckon Tools SuperLink

Legacy KB ID: 3737

Question

Changes are being made to improve Reckon Tools SuperLink. The improvements include improved data validation; better support response times; and clearer explanations of obligations and responsibilities.

Answer

What are the Changes?

Westpac QuickSuper Service

The main change relates to the Westpac clearing house service that distributes the Super contributions to the various Super Funds nominated by your employees in accordance with your instructions. Until now, Reckon Tools SuperLink has used Westpac's PayDeduct service for this. Westpac has discontinued this service and replaced it with a new service called QuickSuper. From this Tuesday, 13 July, this new service will be used to debit your account and transfer your Super Contributions.

Improved System Validation of data submitted

Westpac's QuickSuper has superior data validation processes that will help to ensure the accuracy of the data submitted. The validation will occur when SuperLink transfers your data to QuickSuper. Invalid data may therefore be identified more quickly with the new system.

The validation processes cannot identify all types of invalid data or data errors. To minimise the risk of errors and to ensure timely processing of your contributions, we'd remind you to ensure that Reckon Tools SuperLink and either QuickBooks or Payroll Premier are always kept up to date with the following information about your employees:

  • First, Middle and Last Names
  • Date of Birth
  • Super Fund
  • Member Number
  • Employee Number

As always, it is important to check your data before submitting it to ensure all information is correct.

Improved Support and Response Times

With the move to QuickSuper, we have negotiated greater access to information held in Westpac's systems. This access will improve the level of support that we can provide to you.

For most requests, we will now be able to determine the status of fund transfers through QuickSuper and respond to you within 2 business days. Up until now, we have had to email Westpac for status reports and await their reply.

New Product Disclosure Statement and Terms and Conditions

The Westpac QuickSuper Product Disclosure Statement (PDS) is attached. You must read it as it will apply to your use of Reckon Tools SuperLink and your access to QuickSuper from now on. This new PDS provides a much clearer and more transparent explanation of the obligations and responsibilities of all parties.

While making these changes we have also updated the Reckon Tools SuperLink Terms and Conditions. The updated Terms and Conditions are also attached for your information, and they also apply to your use of Reckon Tools SuperLink from now on.

Note that the PDS and the Terms and Conditions may be amended from time to time and you will be informed as soon as possible if this occurs.

New Direct Debit Requests

A requirement of the Westpac QuickSuper PDS is that you provide a completed Direct Debit Request as is included at the end of the PDS. You need to print, complete, sign and return this to us by 31 July 2010. Westpac will not be able to deduct funds from your bank account from 1 August if we have not received this from you.

Should any of the details included on the Direct Debit Request change, you will need to complete and submit a new Direct Debit Request. This must be done as soon as possible after any such change. We require at least 2 business days to update our records so you must submit new Requests at least two days prior to your next use of SuperLink.

What do you need to do now?

Before you next use Reckon Tools SuperLink you should:

  • Read the attached Westpac QuickSuper PDS
  • Read the attached Reckon Tools SuperLink Terms and Conditions

By 31 July 2010, to be able to continue to use SuperLink, you must:

  • Complete the Direct Debit Authority included in the QuickSuper PDS and either mail or fax it back to us at:

    SuperLink
    Reckon Limited
    Locked Bag 15
    BROADWAY NSW 2007

    Fax: 02 9577 5557

You will also notice some minor changes to the SuperLink lodgement gateway. The main change being an extra button that you need to press when you provide the final authority for the direct debit of Super contributions from your bank account. This extra step will be clearly explained as you proceed.

Enquiries

If you have any queries about Reckon Tools SuperLink, please contact our customer service team on 1300 784 253 or email customerservice@reckon.com.au.


How did we do?

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