Some employees missing from Payments Summary list in Reckon GovConnect

Legacy KB ID: 4591

Question

I have printed and sent Payment Summaries for the financial year and am lodging the “Empdupe” file through Reckon GovConnect.  When I review the list of employees’ Payment Summaries in Reckon GovConnect, some employees are missing.  Why?

Answer

You will find that the employees missing from the list in Reckon GovConnect are employees who have their Preferred Send Form method set to Email. 

Reckon Accounts Hosted cannot process both a Print list and an Email list in the one step. 

 

Workaround

For employees receiving payment summaries by email, set their Preferred Send Form method to Both

1.    In the Employee Record > Address and Contact tab

2.    Change Preferred Send Form Method to Both.

3.    Click OK to close.

4.    Recreate your Empdupe file and Lodge through Reckon GovConnect

 

How did we do?

Related Articles

Powered by HelpDocs (opens in a new tab)

Powered by HelpDocs (opens in a new tab)