ReckonAccounts 2013 freezes on launch after having closed unexpectedly

Legacy KB ID: 4800

Question

Why does ReckonAccounts 2013 freeze when being launched?  It recently shut down unexpectedly.

Answer

This behaviour has been reported by users of AVG Internet Security.

If ReckonAccounts 2013 closes unexpected AVG will not allow ReckonAccounts to launch. 

 

Resolution

Add ReckonAccounts data folders and the qw.exe application file to the AVG Internet Security Exceptions list. 

ReckonAccounts default data folder is ….\My Documents\Quicken\

qw.exe can be found at C:\Program Files (x86)\Quicken\qw.exe

 

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