Error: "You don’t have permission to access Reckon Payroll" message

Reasons this may occur

There are 3 reasons this error may occur:

  1. You do not have administrator or payroll administrator access to the associated Reckon One book.
  2. You do not have access to the relevant Reckon GovConnect entity.
  3. There is no branch number in Reckon One.

1. You do not have administrator or payroll administrator access to this book

To fix the error, the administrator (book owner) needs to:

  1. Check that they've shared the book with you.
  2. Make sure you are in the role of administrator or payroll administrator:

(a) Go to Administration > Settings > Roles

(b) Click on the role title (either Administrator or Payroll administrator)

(c) To assign you the role, select the user account from the Select user... drop-down list, and click Add

(d) Click Save & close.

2. You do not have access to the relevant Reckon GovConnect entity

To fix the error, the Reckon GovConnect entity owner needs to share the entity with you.

3. There is no branch number in Reckon One

To fix the error:

  1. In the Reckon One book, go to Administration > Settings > Book Settings
  2. Check the Branch number field
  3. Enter your 3-digit branch number (if you have one). If you don't have one, enter 001.


Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/payrollapp

Or Log a Support Ticket: https://www.reckon.com/au/support/

How did we do?

Employee working in the Horticulture and Shearer is incorrectly assigned as Voluntary agreement

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