Troubleshooting - Payroll

Duplicate employee income statements after migrating to Reckon One

What to do when employees are seeing multiple income statement entries in their MyGov accounts, after a transfer to Reckon Payroll from another software.

Employee working in horticulture and shearers is incorrectly assigned as voluntary agreement

I get the below error when I submit STP: Contractor ABN must be supplied if an Income Stream Collection tuple with a type code Voluntary Agreement contains a Gross Payment or PAYGW Amount that is greater than zero.

Error: "You don’t have permission to access Reckon Payroll" message in Reckon One

Learn why you're getting a message that says "You don't have permission to access/view Reckon Payroll" when you try to access a payroll screen in Reckon One, and how to fix it. Reasons this may occur…

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