Troubleshooting - Payroll

Prompted to find company when accessing payroll in Reckon One

Learn why you're being prompted to find your company when accessing payroll in Reckon One, and what to do about it. Why this occurs. You will be prompted to find your company when: a book has a payro…

Duplicate employee income statements after migrating to Reckon One

What to do when employees are seeing multiple income statement entries in their MyGov accounts, after a transfer to Reckon Payroll from another software.

Employee working in horticulture and shearers is incorrectly assigned as voluntary agreement

I get the below error when I submit STP: Contractor ABN must be supplied if an Income Stream Collection tuple with a type code Voluntary Agreement contains a Gross Payment or PAYGW Amount that is greater than zero.

Error: "You don’t have permission to access Reckon Payroll" message in Reckon One

Learn why you're getting a message that says "You don't have permission to access/view Reckon Payroll" when you try to access a payroll screen in Reckon One, and how to fix it. Reasons this may occur…

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