New Reckon Accounts Hosted Platform articles

New Platform Experience Topic Index

Release notes. What's New - Platform upgrade for Reckon Accounts Hosted 2024 R1. Getting to know the new Reckon Accounts Hosted platform experience!.. Toolbar. Hide/Show Toolbar feature on the New Re…

Hide/Show Toolbar feature on the New Reckon Accounts Hosted Platform

We’ve heard your feedback about the new platform toolbar taking up valuable space especially on smaller screens and laptops. This update is our first step toward giving you more flexibility and contr…

Using the My Files tool in the New Hosted Platform: Upload, Download, and Search Guide

About My Files. The My Files tool is a file management dialogue that lets you add, view, delete, and upload/download one or multiple files at once. It opens in the root directory, displaying the fold…

How to download the Verify and Rebuild Logs in the New Reckon Accounts Hosted Platform

Issue. After running a Verify or Rebuild Data process in the New Reckon Accounts Hosted Platform, you're unable to download the log file on and getting an error like: This <ID>.amazonappstream.com pa…

Screens supported in Dual Monitor view in the New Accounts Hosted Platform Experience

About Dual Monitor. The Dual Monitor tool provides enhanced flexibility for managing external windows alongside Reckon Accounts Hosted. These features enable users to resize, switch, and organise win…

Tax Invoice (and other Templates) layouts are adjusted when printing

Issue. When printing from the new platform, the layout adjustment may occur, particularly with headers, footers, and logos. Affected Transaction Types Tax Invoice Adjustment Note Sales Receipt Purcha…

"Page can't be found... HTTP ERROR 404" when printing due to Adobe Extension in Google Chrome

This has been resolved as of 29 March 2025.. Overview. When attempting to print from Google Chrome , users may encounter an error stating that the page can't be found. To resolve this, Chrome will re…

"Printer not activated, error code -20" when using non-DCV Printer in the new Accounts Hosted platform

Overview. Users may encounter the error message "Printer Not Activated, Error Code -20" when attempting to print using any printer other than the DCV Printer in Reckon Accounts Hosted. To resolve thi…

Resolving US Date format issues in My Files on the New Reckon Accounts Hosted Platform

Issue. In Google Chrome, some users may see dates in My Files > Last Modified displayed in the American format ( MM/DD/YYYY ) instead of the Australian format ( DD/MM/YYYY ). This issue is usually ca…

Adjusting Date Format on the New Reckon Hosted Platform

If you’ve recently encountered an issue where the date format on your Reckon Hosted platform under my files section is displayed as mm/dd/yyyy instead of the expected dd/mm/yyyy, you’re not alone. Th…

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