Run-time error 3021 No current record when upgrading a Retail POS database file

Legacy KB ID: 4852

Question

Why won’t my Retail POS database file upgrade?  I get the error:  Run-time error 3021 No current record.

Answer

You will experience this issue if you have a Label saved, but no information entered for it.  Labels can be produced for Customers and Items.

Note:  this issue has been addressed in the Reckon Point of Sale 2013 edition.

 

Workaround

Identify the Label with no information and delete it. 

1.   In POS Administrator > Products icon > Labels;

2.   In the Print Product Labels screen, Labels section, select a Label Name and click on Design button;

3.   Click on Layout;

4.   Check that the Components section has at least one box ticked.

a.   Where no boxes have been ticked this item is causing the problem;

5.   Go back to the Print Product Labels screen and click the Delete button to delete this label;

6.   Check all Label Names and delete all with no component boxes ticked;

7.   Repeat these steps under the Customer icon. 

 

How did we do?

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