Quickbooks is deactivated message when opening or activating Accounts Business on a TS2008

Legacy KB ID: 5017

Question

Why do I always get the message that QuickBooks is deactivated when I access Accounts Hosted in a Terminal Server environment?

 

Answer

Ensure that correct procedures were followed to install and activate Accounts Business in a Terminal Server environment.  You may also need to set each user role to compatibility mode for windows XP sp3 and to run As Administrator.

 

The Issue

In a Terminal Server environment some areas of the computer system that Accounts Business needs to access are only available to Administrator Users and not Ordinary Users. 

Accounts Hosted must be installed by an Administrator User following the Microsoft recommended methods for Terminal Server installations to ensure all users get the correct permissions to access all necessary areas. 

In some cases you may need to set compatibility mode for user roles. 

 

Detailed Instructions

1.    Ensure that Accounts Business is installed properly on the Terminal Server.  See KB https://help.reckon.com/article/blmku4u4jb-kba-4494-installing-qbi-on-a-windows-server-and-terminal-server-2003-and-2008

 

2.    If problem persists, set Compatibility Mode for each Terminal Server User Role:

a.    Start up a user session;

b.    Right click the Accounts Business icon and select Properties > Compatibility;

c.    Tick the box Run this program in compatibility mode for, and select Windows XP (Service Pack 3)

d.    Tick the box Run this program as an administrator, and supply Administrator username and password when prompted;

e.    Click OK to close.

 

How did we do?

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