Error Message. "An installation support file could not be installed."

Legacy KB ID: 806

Question

The error message - An installation support file could not be installed. The server threw an exception.

This happens when you are installing QuickBooks 2002

Answer

This is a problem with Install Shield. To fix this problem you need to:

  1. Delete the Install Shield folder in the C:\Program Files\Common Files directory
  2. Copy the contents of the Quickbooks cd to the HDD, the desktop is a good place.
  3. Restart the computer in safe mode. When computer is rebooting keep pressing F8 until menu is displayed, choose safe mode.
  4. Install Books 2002 by clicking on the Setup.exe file in the Quickbooks folder that you copied to your HDD.
  5. After the installation has completed restart the computer in to normal windows and delete the Quickbooks folder you copied to the HDD.

How did we do?

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