Error 5009:0x8002802b has occurred while running the setup when installing the Tax Table Update

Legacy KB ID: 5128

Question

Why do I get the error:

Error 5009:0x8002802b has occurred while running the setup.  Please make sure you have finished any previous setup and close other applications.

when I try to install the Tax Table Update?

I have followed the instructions on the website and rebooted my PC.

 

Answer

Rename the InstallShield folder

 

The Issue

The error refers to a problem with the 3rd party installation application InstallShield.  It appears it cannot access one of its key folders. 

 

Workaround:  Rename the InstallShield folder

1.       In Windows Explorer go to: C:\Program Files (x86)\Common Files\InstallShield

2.       Rename the sub-folder: Professional to Professional.OLD.

3.    Install the Tax Table again.  The sub-folder Professional will be recreated.

 

 

Need more help?

Ask the Reckon Community at: https://community.reckon.com/reckon.

 

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