Error message occurs" The PDF driver cannot be found" while printing from my Quicken Program.

Legacy KB ID: 2672

Question

Why do I get the message "The PDF driver cannot be found" while printing from Quicken?

Answer

This error occurs if the PDF printer driver was not installed properly when Quicken was installed.

Please follwo the steps below to remedy the problem:

a. Open 'My Computer' from your desktop

b. For Windows XP and Windows 2000 versions select 'Tools' -> 'Folder Options' -> 'View' then make sure under the hidden files section that 'Show hidden files and folders' is selected before continuing.

c. Press the 'F3' Key on your keyboard and in the Search field type in the word wpr.dat and select search.

d. Delete EVERY single wpr.dat found on your system then proceed with the following:

1. Log in to your computer as Administrator. If you are unable to log in to your computer as an Administrator, contact your system administrator for assistance.
2. In Microsoft® Windows® Explorer®, locate the Quicken folder on your computer, and then open the PDFdrv folder. By default, the Quicken folder is installed in C:\Program Files\Quicken\.
3. Double click the install.exe file.
4. In the Amyuni Document Converter window, verify whether the printer was installed.
* If the printer was installed, continue with step 10.
* If the printer was not installed, and you receive error code 126 or 1797, continue with step 5.
5. In Windows Explorer, locate the C:\Windows\System32\wbem folder.
6. Select the framedyn.dll file.
7. Choose the Edit menu > Copy.
8. Open the C:\Windows\System32 folder.
9. Choose Edit menu > Paste to copy the framedyn.dll file in to the System32 folder.
10. In Windows Explorer, locate the C:\Program Files\Quicken\PDFdrv folder.
11. Double - click the restorePDFdrv.bat file.
12. Open Quicken and print to a PDF file.

Note: If this fails you may also refer to Q7759 for an alternative solution.



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