Online Troubleshooting Guide

Legacy KB ID: 2871

Question

What are some of the basic procedures to follow if I am experiencing trouble when using the online features in Quicken 2002 or CashBook 2003?

Answer

Configure Quicken to use a direct Internet connection.



  1. Exit Quicken.
  2. Establish an Internet connection through your Internet Service Provider (ISP), cable modem, or network.

Note: If you have trouble connecting to the Internet at this point, contact your ISP, cable service, or network administrator for further assistance.


  1. With your Internet connection established, open Quicken.
  2. In Quicken , select Internet Connection from the Edit menu. 
  3. At the Are you connected to the Internet screen, select I have a direct Internet connection, and then click Next.
  4. At the Browser Preference window, click Next.
  5. Select the browser you would like to use, and then click Next.
  6. At the Tell us about your Proxy Server screen, leave all fields blank if you use a standard ISP to connect to the Internet. However, if you use a cable modem or network connection to access the Internet, you may need to enter settings here. If you are unsure about proxy settings, contact the manufacturer of your cable modem, or your network administrator, for further information. 
  7. Click Next twice, and then click Finish to complete this wizard.

Configure Quicken to use your Internet Service Provider (ISP) to connect to the Internet.



  1. In Quicken, select Internet Connection from the Edit menu.
  2. At the Are you connected to the Internet screen, select I have an existing dial-up Internet connection, and then click Next.
  3. Select the ISP you would like to use with Quicken, and then click Next.
  4. At the Browser Preference window, click Next.
  5. Select the browser you would like to use, and then click Next.
  6. Click Next twice, and then click Finish to complete this wizard.

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