Exporting features of Payroll to Books are greyed out.

Legacy KB ID: 2234

Question

In the Payroll settings the following options are greyed out: In the General icon, the option Link to Quickbooks and the Export icon.

Answer

This problem arises when the user has upgraded Payroll straight to Version 8.3 and did not upgrade to V8.2a first.

Install the Payroll V8.2A patch from the QuickBooks V8 CD and then install the Payroll V8.3 upgrade.

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