I have just installed the tax table update SP1, now I cannot start my QuickBooks, I am receiving DLL error / errors or old file not found.

Legacy KB ID: 433

Question

Why is my installation of QuickBooks 2009/10 tax table update reporting to be incomplete / not complete with APPCORE.DLL error?

Answer

We have had some reported incidents that when applying SP1 "Tax Table Update", customers are receiving DLL errors when starting QuickBooks or QuickBooks reported an error that upgrading to SP1 was incomplete. This can include:

  • The Dynamic Link library APPCORE.dll could not be found in the specified path
  • Old file does not exists. Unable to apply patch. Program not updated
  • Old file not found. However a file of the same name was found. No update done since file contents do not match
    NOTE: After receiving one of the above errors, the following error will appear when you try to open QuickBooks - qbw32.exe - Entry Point not found.

If you have received one of the following errors when Installing QuickBooks 2009/10 Service Pack 1, follow the instructions below:

Note: Before following the steps below, be sure you have at least one or two valid backups of all your data files.

Uninstalling Quickbooks:

Click the Start button and then select Control Panel:

Microsoft Windows Vista:

  • Select Programs and then click Programs and Features
  • Select QuickBooks in the list of programs and click Uninstall/Change
  • A User Account Control message may appear which says ‘Windows Needs Your Permission To Continue’, click Continue on this message
  • The QuickBooks Maintenance Wizard will open, click Next
  • Select the Remove option, click Next
  • Click Remove, the Uninstallation Process will now Start
  • Once the uninstall is completed click Finish

Microsoft Windows XP/2000:

  • Double-click Add/Remove Programs
  • Select QuickBooks in the list of programs, and then click Change/Remove
  • The QuickBooks Maintenance Wizard will open, click Next
  • Select the Remove option, click Next
  • Click Remove, the Uninstallation Process will now Start
  • Once the uninstall is completed click Finish

Manually remove the following QuickBooks installation folders:

Note: Removing/deleting the entire Intuit folder will also remove all of the sub folders that are contained within it.

Windows Vista:

  • C:\ProgramData\Intuit
  • C:\ProgramData\Common Files\Intuit
  • C:\Users\<current user>\AppData\Local\Intuit
  • C:\Program Files\Intuit
  • C:\Program Files\Common Files\Intuit

Windows XP/2000:

  • C:\Program Files\Intuit
  • C:\Program Files\Common Files\Intuit
  • C:\Documents and Settings\All Users\Application Data\Intuit\<Delete all QuickBooks folders and the QBW.INI file>
  • C:\Documents and Settings\All Users\Application Data\Common Files\Intuit

If the Application Data or Program Data folder are not visible:

Windows Vista:

  • Click the Start button and select Computer
  • In the upper left, click the Organise button
  • Select Folder and Search Options
  • Click the View tab
  • Click Show hidden files and folders
  • Click OK

Windows XP:

  • Right-click on the Start button and select Explore
  • Select the Tools menu and then select Folder Options
  • Click the View tab, and then under Advanced Settings, select the Show hidden files and folders checkbox
  • Click OK

Your QuickBooks installation is completely removed from your system.

Reinstalling QuickBooks 2009/10:

Important Note: When reinstalling QuickBooks 2009/10, please make sure that you install it into a new folder and not as an upgrade from an earlier version.
  • Restart your PC; ensure you Log On as a Windows Admin/Domain Admin.
         - An administrator account is a user account that lets you make changes that will affect other users. Administrators can change security settings, install software and hardware, and access all files on the computer. Administrators can also make changes to other user accounts
         - A domain account is a collection of computers on a network that share a common database and security policy. A domain is administered as a unit with common rules and procedures, and each domain has a unique name
  • Close any Applications that are currently running
  • Insert your QBi 2009/10 CD and start the installation process, install to the default location
  • Once QBi 2009/10 has finished installing open QBi and go through the File Menu and select Activate QuickBooks, Activate QuickBooks if required

Reinstalling QuickBooks 2009/10 SP1:

  • Restart your PC; ensure you Log On as a Windows Admin/Domain Admin.
         - An administrator account is a user account that lets you make changes that will affect other users. Administrators can change security settings, install software and hardware, and access all files on the computer. Administrators can also make changes to other user accounts
         - A domain account is a collection of computers on a network that share a common database and security policy. A domain is administered as a unit with common rules and procedures, and each domain has a unique name
  • Close any applications that are currently running
  • Right Click My Computer and select Manage
  • Double click Services & Applications
  • Double Click Services
  • Stop the following two services by right clicking the service and selecting Stop
          - QBCFMonitorService
          - QuickBooksDB17 and/or QuickBooksDB18
         Note: QuickBooksDB18 appears if the DB Server Manager patch has been installed. If neither of these services exist, it means hosting/multiuser was not enabled and therefore you don’t need to stop the service
  • Double click the QuickBooks 2009-10 SP1 V2.exe to start the installation
         Note: On Windows Vista, right click on QuickBooks 2009-10 SP1 V2.exe and select Run As Administrator
  • Follow the onscreen instructions to install QuickBooks 2009-10 SP1
  • Restart your PC

Open QuickBooks 2009/10, press CTRL + 1 on your keyboard. If you are using QuickBooks Plus or below, the Product Information will be QuickBooks 2009-10 R2. If you are using QuickBooks Pro or higher, the Product Information will be QuickBooks


How did we do?


Powered by HelpDocs