Error -5006 when installing the Tax Table Update

Legacy KB ID: 4178

Question

Why do I get this error when I apply the tax table update?

QuickBooks 2011-12 Service Pack 1

An error (-5006, 0x80070002) has occurred while running the setup.

Please make sure you have finished any previous setup and closed other applications.  If the error still occurs, please contact your vendor: Reckon Ltd (https://www.quicken.com.au).

Answer

You will receive this message when you attempt to install the tax table update through a remote session.

The tax table update can only be successfully installed by being physically on the PC and logged on as a Local Administrator user. 

 

Solution

Go to the PC, log on as an Admin user and install the tax table update.

 

If installing on a Server 2003, you must install the tax table update through Add/Remove Programs and not by clicking on the install file.

If installing on a Server 2008, you must have the Terminal Services Mode enabled or switch to install mode, then install through Programs and Features and not by clicking on the install file.

 


How did we do?


Powered by HelpDocs