QuickBooks cannot launch after applying Tax Table Update (SP1).

Legacy KB ID: 3724

Question

Why doesn’t QuickBooks launch after applying SP1?  I followed the web instructions for applying SP1 (including rebooting the PC).  I get an error: Old file not found. 

Answer

We have had some reported incidents that when applying SP1 "Tax Table Update", customers are receiving DLL errors when starting QuickBooks or QuickBooks reported an error that upgrading to SP1 was incomplete. This can include:

  • The Dynamic Link library APPCORE.dll could not be found in the specified path
  • Old file does not exists. Unable to apply patch. Program not updated
  • Old file not found. However a file of the same name was found. No update done since file contents do not match
    NOTE: After receiving one of the above errors, the following error will appear when you try to open QuickBooks - qbw32.exe - Entry Point not found.

We have not been able to establish why some users experience this error but have found the following solution has resolved the issue comprehensively.

 

Solution

1.    Empty the QBUpdate folder

2.    Reboot the PC

3.    Repair the QuickBooks installation

4.    Stop the Services

5.    Apply SP1 again. 

 

Detailed Instructions

Empty the QBUpdate folder

1.    In Windows Explorer go to C:\Program Files\Common Files\Intuit\QuickBooks\ QBUpdate;

2.    Select all files in this folder and Delete;

3.    Click on the Start button, Programs (or All Programs), Startup, then right click on QuickBooks update agent and select Delete.

Reboot your PC.

Repair your QuickBooks installation

1.    Click on the Start button, Control Panel, Programs and Features (or Add or Remove Programs);

2.    Highlight QuickBooks 20xx/xx, right-click and select uninstall (or click on Remove);

a.    Where xx/xx refers to your year version of Quickbooks – eg 2011/12

3.    Select Repair then Repair the QuickBooks Installation;

4.    When complete, launch Quickbooks, open a company file (Sample file is sufficient) and Activate.  Close QuickBooks.

Reboot your PC.

If this PC is the Host PC or Server, stop the QuickBooks Services

1.    Click on the Start button, Control Panel, Administrative Tools and then Services;

2.    Right click on QBCFMonitorService or QuickBooks Database Manager Service;

3.    Click the Stop button, then for the Startup Type select Disable and click OK;

4.    Right click on QuickBooksDBnn and click the Stop button, then for the Startup Type select Disable and click OK;

a.    Where nn refers to the version number of your QuickBooks:

                                          i.    2011/12 is 20;

                                         ii.    2010/11 is 19;

5.    Exit the Services module.

Apply SP1

1.    Double click on your SP1 downloaded file to install;

2.    When finished open QuickBooks and press Cntrl+1 or F2;

3.    At the end of the first line you should see either ‘...20xx/xx R2’ or ‘...20xx/xx R2P’;

4.    Open a company file and click on Employees, Tax Table Information;

5.    You should have tax table version:

a.    2010/11:  101192 and Calculations are updated for: 01/07/2010;

b.    2011/12:  111202 and Calculations are updated for: 01/07/2011;

6.    SP1 has been successfully applied.

 

 

 

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