Upgrade to ReckonAccounts Personal 2013 gets stuck after message “Performing final conversion…”

Legacy KB ID: 4759

Question

Why can’t I upgrade my datafile to the latest version of Reckon Accounts?  Each time the upgrade stops as ReckonAccounts found a problem after receiving a message “Performing final conversion…”

Answer

The behaviour suggests there is a corrupt element in the file.  The element may be of a nature that has not impeded operation before, but is impeding the upgrade process.

You should locate the corruption in your original version, correct it and upgrade again. 

 

Workaround

Note:  You can have only one Quicken application installed on your PC.  We suggest you install your older version Quicken on another PC or on a virtual machine on your PC (if you have Windows 8 or 7, then you have access to XP Mode).  If you do not have either available you will need to uninstall your new version first. 

 

1.    Open your previous version datafile in your previous version of Quicken;

2.    Validate and SuperValidate your file:

a.    File > File Operations > Validate

b.    File > File Operations > hold down Shift Key and click Validate;

3.    Open the Quicken Log file:

a.    Windows 8, 7 & Vista:  C:\Users|<logged in user>\AppData\Roaming\ Intuit\Quicken\Log\;

b.    Right Click DATA_LOG.TXT > Open With > select Notepad;

c.    Scroll to the bottom of the file

d.    Work your way upwards and examine entries for your validation and supervalidation.  These entries will list errors found and outcomes of attempts to fix them.  You will see something like:

QDF:

Validating the QDF file.

Fixed damage for category: “_DivIncFranked”.

Fixed damage for category: “_ImpInc”.

Removed 16 scheduled transactions not associated with a valid account. 

e.    Sometimes the error will be clearly labelled, others may be just intimated.  In this case there is a suggestion of a problem with some scheduled transactions.

4.    Follow-up on errors found in the log file. 

a.    Usually these will be transactions that are corrupt;

b.    Print out an Income/Expense report and Net Worth Report to act as a benchmark;

c.    Check whether these transactions were entered.  Take down their details;

d.    Delete the transactions.  Check whether entries to accounts and categories were affected.  Run an Income/Expense Report and Net Worth Report and compare to the benchmark;

e.    If necessary re-input the transactions.  Check the accounts and categories are properly affected and check Income/Expense and Net Worth Report;

 

In the example 3(d) above, there were a number of overdue transactions in the Scheduled Transaction List that were entered correctly.  The entries on the Scheduled Transaction List were corrupt remnants and deleting them resolved the issue.

 

5.    Upgrade your file again. 

 

How did we do?

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