Navigator window is missing icons or is blank

Legacy KB ID: 537

Question

Why is my QuickBooks Navigator window missing icons or altogether blank?

Answer

Several situations can cause missing icons or a blank QuickBooks Navigator window, including: * Simultaneously running multiple sessions of QuickBooks. * Disabling the graphics display option in Microsoft® Internet Explorer. * Incorrect format for Multipurpose Internet Mail Extensions (MIME). Follow these instructions to resolve this issue: 1. Quit all extraneous sessions of QuickBooks by choosing Exit from the QuickBooks File menu (skip to Step 3 if only one session is running). 2. Close and then reopen the Navigator in the remaining session of QuickBooks. Proceed to the next step if the problem persists. 3. From the Microsoft® Windows® taskbar, click Start, choose Settings, and then choose Control Panel. 4. Double-click the Internet Options icon. 5. In the Internet Properties window, click the Advanced tab. 6. Scroll down to the Multimedia section, and then select Show pictures (proceed to Step 8 if this option is already selected). 7. Close and then reopen the Navigator. Proceed to the next step if the problem persists. 8. Correct the MIME format by following the appropriate set of instructions for your operating system: Windows® 95, Windows® 98, or Windows NT®: 1. On the desktop, double-click the My Computer icon. 2. From the View menu, choose Folder Options (or Options in Windows 95). 3. Click the File Types tab and scroll through the list to locate and select GIF Image. 4. Click Edit. In the Content Type (MIME) field, type image/gif, and then press Tab. 5. Click OK to save your changes. Windows® Me or Windows® 2000: 1. On the desktop, double-click the My Computer icon. 2. From the Tools menu, choose Folder Options. 3. Click the File Types tab and scroll through the list to locate and select GIF in the Extensions column. 4. Click Delete, and then click Yes at the warning message. 5. Click New, and then type GIF in the File Extension box. 6. Click Advanced to expand the window to show the Associated File Type box. 7. From the list in the Associated File Type box, select GIF Image and then click OK to save your changes.

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