Super amounts do not display in the Preview Payment screen in QuickBooks 2004

Legacy KB ID: 1397

Question

Why doesn't my Super amount appear in the pay preview screen?

Answer

This is because the 'based on quantity' field has been ticked in the super setup and the quantity on the actual pay has not been entered.

To resolve this either untick the 'based on quantity' field in the super payroll item setup or add an actual quantity amount into the super field when pays are being prepared.

To untick the 'based on quantity' field;

  1. Select Lists menu > Payroll Items List.
  2. Double click on the Super item that needs to be edited.
  3. Work through the wizard until the screen 'Calculate based on quantity' appears, untick the field 'Based On Quantity'.
  4. Continue to work through the wizard and save changes.

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