Group of Remittance Advices do not email

Legacy KB ID: 4027

Question

Why don’t my group of remittance advices not email?  I get the error:

QuickBooks is unable to access the requested file.  It may already be open.  Check the location of the file and try again. 

Answer

This problem may be experienced when using Office Outlook 2010 32bit when your emailing preferences are set to not show the email when sending more than one. 

Usually the first email of the group will be send but the rest will remain in the Outbox of Outlook. 

 

Workaround

1.    Edit > Preferences > Online > Company Preferences >

2.    Tick the box Display each email when sending more than one

3.    You will now see each email and you will need to click on Send

 

How did we do?

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