Error 1603: Could not open key: UNKNOWN\Components\... when installing Quicken 2011

Legacy KB ID: 4050

Question

Why do I get the error “1603. Could not open key: UNKNOWN\Components\ C9AE13788D0B61F80AF18C3B9B1A1EE8\..." when installing Quicken 2011?

Answer

Give the Administrators Full Control to the relevant Windows Installer registry key.  Different operating systems have different procedures.  Follow the procedures for your operating system.

 

Preliminary steps

Before you begin we suggest you create a Restore Point or backup your Registry.

Care:  These steps require you to enter the Windows Registry.  Changes to the Registry effect the behaviour of your computer.  Incorrect changes may prevent your computer from running properly.  If you are not confident in making changes to your Registry please refer to your IT professional.

 

Next, remove all REckon Accounts Personal / Quicken installation files off your PC.

  1. Download and Save the following utilities:

Revo Uninstaller:  https://www.revouninstaller.com/

Windows Installer Cleanup Utility:  https://library.reckon.com.au/library/zip/WindowsInstallerCleanUp.zip.

These utilities will be used in later steps;

  1. Disable all security software on the PC – firewall, Anti-Virus, real-time monitors, IP scanners, Desktop Managers;
  2. Run the Revo Uninstaller and remove any traces of Accounts Personal (there may not be any);
  3. Run the Windows Installer Cleanup Utility and remove any traces of Accounts Personal (there may not be any) – see https://kb.reckon.com.au/issue_view.asp?ID=2676  for full details;
  4. Reboot your PC.

 

Option 1:  Windows 7 users

Download and run the Microsoft FIXIT utility.

CARE:  This utility will adjust security settings of your Windows Operating System.  Reckon recommends you consult your IT professional before continuing to ascertain what impact following this step will have on your computer and office network. 

Download the Microsoft FIXIT utility from:

https://answers.microsoft.com/en-us/windows/forum/windows_7-system/in-windows-7-how-do-i-restore-security-settings-to/cd0f1e1e-739e-427e-baad-d2a744e61008

and follow the prompts. 

You can now install Reckon Accounts Personal.

  1. Set your computer to restart in Selective Startup Mode – see https://library.reckon.com.au/library/pdf/Quicken_SelectiveStartupVista.pdffor full details;
  2. Reboot the PC and start up in Selective Startup;

3.    Install Reckon Accounts Personal directly from the setup.exe file on the disk:

a.    Go to CDdrive\HAB\DISK1\;

    1. Right-click on setup.exe and select Run as Administrator
  2. Restart the computer in normal mode. 

You can now launch Accounts Personal.

 

 

Option 2:  Windows 8 and Vista users

1.                     Open the Registry: 

                            i.    Vista:  click on the Start Button and in the Search field type regedit and select regedit.exe;

                           ii.    Windows 8:  on the background of the Start screen type regedit and select regedit.exe.

2.    Click on HKEY_LOCAL_MACHINE, then SOFTWARE, then Microsoft, then Windows, CurrentVersion, Installer, UserData and S-1-5-18

3.    Right Click Components and select Permissions;

1.    Highlight Administrators in the Group or user name box;

2.    Ensure that the Allow checkbox for Full Control is ticked;

3.    Click on the Advanced button;

4.    Highlight Administrators in Permission Entry box and tick the checkbox "Replace all child object permissions with inheritable permissions from this object"; then click Apply;

5.    Click the Owner tab;

6.    Highlight Administrators in the Change Owner to box and tick the checkbox Replace owner on subcontainers and objects and click on Apply;

4.    Repeat Step 3.4 for System and any other user that requires permissions to install applications.  If a user does not exist, add the user to the list by clicking on the Add button on the Permissions for screen;

5.    Click the OK buttons to exit the dialog boxes;

 

You should now be able to install Reckon Accounts Personal. 

  1. Set your computer to restart in Selective Startup Mode (not applicable to Windows 8) – see https://library.reckon.com.au/library/pdf/Quicken_SelectiveStartupVista.pdf for full details;
  2. Reboot the PC and start up in Selective Startup (not applicable to Windows 8);

3.    Install Reckon Reckon Accounts Personal directly from the setup.exe file on the disk:

a.    Go to CDdrive\HAB\DISK1\;

    1. Right-click on setup.exe and select Run as Administrator
  2. Restart the computer in normal mode. 

You can now launch Reckon Accounts Personal.

If you still get this error repeat the steps above.

 

Option 3:  Windows XP

1.    Select Start > Run >and type RegEdt32 > Click OK.  Create a backup.

2.    Select HKEY_LOCAL_MACHINE;

3.    In the menu, select Edit > Permissions;

4.    Check Allow for Read and for Full Control, then click OK;

5.    Expand HKEY_LOCAL_MACHINE and repeat steps 3, 4 for the keys Software and System;

6.    Expand the Software key, and repeat steps 3, 4 for Classes

7.    Expand the Classes key, and repeat steps 3, 4 for Installer

8.    If you have made any changes in steps 1 through 7, skip to step 10. If you did not make any changes, continue with step 9.

9.    Open the Classes key, and click on Installer. In the menu, click Security and Permissions. Click the button marked Advanced. Check Reset Permissions on all child objects, then click OK;

10. Close the registry editor;

11. Reboot the computer and install Reckon Accounts Personal.

 

 

Need more help?

Ask the Reckon Community at: https://community.reckon.com/reckon.

 

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