Reckon websites do not load properly when using Internet Explorer 10 for Reckon Accounts Hosted [DEPRECEATED]

Legacy KB ID: 5010

Question

Question

Why don’t Reckon websites load properly since I upgraded my Internet Explorer to version 10?

Answer

You need to use Internet Explorer v10 in Compatibility View.

 

Detailed Instructions

1.    Close Internet Explorer to terminate the logon attempt.

2.    Open Internet Explorer > Tools > Compatibility View Settings;

3.    In Add this website, enter reckononline.com.au/* and click Add;

4.    You can also add these addresses as well: 

a.    reckon.com.au/*

b.    https://cashbook.reckononline.com.au/*

c.    quicken.com.au/*

5.    Click Close.

You should now be able to view Reckon webpages in full. 

 

If you are activating a product across the internet then you will need to do the following:

1.    Tools > Internet Options > Security;

2.    Click on Internet icon;

3.    In Security level for this zone, untick the box Enable Protected Mode (requires restarting Internet Explorer);

4.    Restart Internet Explorer;

5.    Activate your product;

6.    Turn Protected Mode back on:

a.    Tools > Internet Options > Security > Internet icon

b.    Tick the box Enable Protected Mode;

c.    Restart Internet Explorer

Your Internet Explorer is now restored to its original security level.

 

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