Superlink Report and CSV exports file are missing employee names

Question

Why my Super Link and CSV exported files are missing my employee names?

Answer

This is due to reporting preferences being set to gross basis, to overcome this you need to set them to net for the purpose of exporting CSV Superlink files as per the steps below:

1. Go to Edit drop down menu
2. Select Preferences
3. Select Reports & Graphs from the menu on the left
4. Select Company Preferences
5. Ensure that the tax preference under Default Reporting is set to NET

Now if you produce the superlink report, the names will appear on it and also on the CSV file.
This has been brought to the attention of our development team and will be revised for a fix in future releases.


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