Error code - 31, The certificate chain did not validate, no local certificate found

Legacy KB ID: 494

Question

Why can't I process any payments through Paypal, I get the error code - 31 " The certificate chain did not validate, no local certificate foundĀ " ?

Answer

Recently, Paypal has made a change to its credit card processing service which is used by QuickBooks when processing credit card payments.

An update has been made available to allow users to continue to use Reckon Tools Credit Card Payments while Paypal changes its systems and can be accessed via the link below:

https://members.quicken.com.au/UpdatesAndServicePacks.aspx

Note: The update applies to QuickBooks 2009/10 users only.

You will be required to log in with your Customer ID and PIN number.
(If you don't know your Customer ID and PIN, please call our customer service team on 1300 784 253)

  • From the Support menu, select Updates and Service Packs
  • Click on QuickBooks 2009-10 Reckon Tools Credit Card Payments Patch

Important: Read the information provided before installing the update.

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