Unrecoverable error when generating a Reconciliation report as a PDF in QuickBooks QBi 2008/09

Legacy KB ID: 373

Question

Why do I receive an unrecoverable error when generating a Reconciliation report as a PDF in QuickBooks QBi 2008/09?

Answer

QuickBooks is attempting to open a PDF file that is set to open in a Web browser. QuickBooks cannot open it in a browser, since it is in the program itself, so it generates the error message. This is most often caused by updating to Adobe Acrobat 9.0.

Note: QBi does not support Adobe Acrobat 9.


To resolve this issue:

Clear the Display PDF in browser checkbox in the preferences in Adobe Reader/Acrobat. If you have both Reader and Acrobat, then change the setting in both programs:

  1. In Reader or Acrobat, choose Edit > Preferences
  2. In the left pane of the Preferences window, select Internet
  3. Clear the Display PDF in browser checkbox
  4. Click OK

If the error recurs, uninstall Adobe Acrobat 9.0 and install Adobe Acrobat 9.3 or later:

  1. Click the Windows Start button and choose Control Panel > Add/Remove Programs
  2. Select Adobe Reader 9 and click Remove
  3. Download a copy of Adobe Reader 9.3 or later from the Adobe website
  4. Install Adobe Reader
  5. Restart your computer

How did we do?


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