Superlink export file contains previously processed entries and duplicates of previously processed a

Legacy KB ID: 3557

Question

Why does my Superlink Report and export file contain previously processed entries and duplicates of previously processed and current entries?

Answer

This will happen when you view a SuperLink Report and change the dates. 


 

Workaround

 

1.    Open the Superlink Export Report and change the date range to the relevant range:

a.    Employee menu option > Superlink Report

b.    Change the dates to the relevant range. 

 

2.    Close the report and choose Memorise – give your report a name

If you are not given an option to memorise then:

Edit > Preferences > General >

Tick the box “Bring back one time messages” > OK

Memorize your report.

 

3.    Open the Memorised Report and it will open without error.  There will be no  Employee name headers

4.    Change the date range to the required range – your report should display normally without error.

5.    Verify that all required entries are present

6.    Click the Export to Superlink button to create the Superlink Export File

7.    Go to the Superlink website and upload your payments. 

 

 

Alternative Solution

Upload the Superlink Export file to the Superlink website.

View the details of the imported file and untick the unwanted entries. 

Confirm that only current entries remain and that all required entries are present.

Process payments. 

How did we do?

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