General Journal locks up in QuickBooks 2011/12

Legacy KB ID: 4068

Question

Why does my General Journal form lock up whenever I use an NCF or FRE tax code?

Answer

This issue will be encountered when any 0% tax code is used when the Tax Preference "Do you want to edit tax amounts?" has Yes selected. 

It will only occur after the tax item is selected and the user moves the cursor into the Tax Amount field with either the TAB key or a mouse click. 

Our Product Development Team is investigating the issue.

 

Workaround

To unlock the current entry, click on Ctrl + Del (or Edit > Delete Line) and locked line will be deleted. 

When making an entry on a Journal form, after selecting the Tax Item move directly into another field other than Tax Amount.

 

Additional Information

If you click in the Tax Amount field of an existing General Journal with a 0% tax item, the General Journal will lock.

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