Loan Manager details no longer available

Legacy KB ID: 4756

Question

Why have my Loan Manager details suddenly disappeared.  How can I get them back?

 
***  This issue is addressed in Reckon Accounts Business 2013  ***

Answer

You will experience this issue if you have renamed your company file. 

Loan Manager information is kept in a separate file to your company file.  When you change the name of your company file a new Loan Manager file (*.lmr) is created.  Information from the previously named Loan Manager file is not transferred.

Although you can see the old Loan Manager file you can no longer access it.  You cannot relink this file to your company file. 

 

Workaround

Restore a backup of your company file with the previous name. 

 

You will need to re-input any transactions and changes made since the backup was created. 

 

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