Error - QB PAYGI option code (1) does not match required report option (0) from ATO Go back to QB to

Legacy KB ID: 4716

Question

Why do I get the error:

“QB PAYGI option code (1) does not match required report option (0) from ATO Go back to QB to select option again.”

when I try to upload my BAS through GovConnect?

Answer

The message generally means that you are submitting a payment under the Pay As You Go Instalment for the period (PAYGI) section of the BAS Lodgement Form (T7 – T9, T4; or T1 – T3, T11, T4) but the ATO is not expecting any amount from you in this section.

If you have been instructed by the ATO to make a payment in this section, you may get this error if:

·         All PAYG items are not ticked in the BAS configuration;

·         GovConnect tabs have not refreshed properly;

·         The incorrect export file has been used;

·         This BAS lodgement does include all business activity and not just one section required on a shorter basis –eg: Full BAS quarterly and PAYG only monthly

·         The user does not have his AUSkey registered to process PAYGI data.

 

Workaround

Step 1: Verify that you are required to pay PAYGI amount this reporting period.  Check that the BAS Lodgement Form received from the ATO contains an entry for PAYGI. 

Note:  if you are required to report PAYG Withheld on a monthly basis and all other BAS components on a quarterly or annual basis, the PAYG Withheld only return will not contain a PAYGI amount.  Take the following action:

Under Configuration > PAYG Instalment tab > untick Include PAYG Instalment on this BAS > OK.

 

Step 2:  Check that all necessary options are ticked in the BAS Configuration:

1.    In the PAYG Instalment tab, Include PAYG Instalment on this BAS is ticked;

2.    In the PAYG Withholding tab, Include PAYG Withholding on this BAS is ticked.  This option is linked with PAYGI and must be selected. 

 

Step 3:Ensure that the BAS export file being created is the same name and in the same location that GovConnect is accessing.

Default name and location is: 

1.    Desktop:  C:\user\<logged in user>\My Documents\qbEAS.xml

2.    Hosted:  Q:\Reckon Limited\ExportFiles\qbEAS.XML

 

Step 4:  Check the permissions on the user’s AUSkey.

Go to the Australian Business Register website at https://abr.gov.au/abrweb/default.aspx?pid=71 and access your details and adjust your permissions.  If you are a secondary user to this account you will need to talk to the Administrator of this AUSkey to grant you the necessary permissions.

  

Step 5:  Enter values directly into GovConnect

  1. Click OK to the message;
  2. Manually enter the figures into the PAYGI field

 

 



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Ask the Reckon Community at: https://community.reckon.com/categories/reckonaccounts

Or Log a Support Ticket: https://www.reckon.com/au/support/

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