Accounts Business crashes after importing the updated Superfunds list from SuperLink.

Legacy KB ID: 5068

Question

Why does Accounts Business crash with an Unrecoverable Error when I open my company file that has just imported the updated Superfund list from the SuperLink website and has been rebuilt? 

Answer

Call Technical Support for a new SuperFunds List import file.  Import this file into a restored backup from before when you imported the SuperFund List file.


The Issue
Accounts Business is not calculating the superfund list correctly when importing - you got an error message:  "Import file has 621 records from 622 lines".  When the file is rebuilt to fix this error it causes a corruption of the database.

This issue was fixed in Accounts Business 2014.


To import the latest SuperFund list do the following.
(Accounts Business 2013 should skip this section and go to Solution 2 below)

1.  Click on this link:

https://library.reckon.com.au/library/zip/SuperFundListUpdate_02Sept2014.zip 

for the updated Superfund List file, extract the file and save to your desktop.

To extract the file:
i. Double click on your saved ZIP file. 
ii. Your Extractor programme (WinZip; WinRAR; etc) will open a window and show the contents of the package.
iii. Double click on: Super Fund List Update 02 Sept 2014.IIF file
iv. The file will open on your Desktop with your default Spreadsheet (eg: Excel)
v. Save the file to your Desktop. 
      For Excel: File >Save As >Save as type: Text (Tab delimited)(*.txt)
      In File Name, enter: Super Fund List Update 02 Sept 2014.IIF
      If asked: "...contains features that are not compatible with Text..." select YES to keep the workbook in this format.
vi. Close the file

2.  Open Accounts Business and Rebuild and Verify your company file (you will be forced to create a backup)

3.  If errors are found, open the QBwin.log file (Ctrl+1>Ctrl+2>Open file) for a list of errors and fix them


4.  Repeat steps 2 & 3 until all errors eliminated


5.  Create a new backup - do not overwrite existing backups


6.  File > Utilities > Import > IIF files > and double click on the updatedSuperFundList file on your desktop to import it


7.  Wait for the message: "Your data has been imported" and then click OK


8.  Check Employees and ensure missing super funds are appearing under Employee Centre > Employee > change tabs to Payroll and Compensation Info > super Details > Product ID


9.  If present, do another Verify & Rebuild and check the QBwin.log file to ensure there are no errors.  


10. If there is an error, restore your last backup (created in Step 5).


Solution 2 - for Accounts Business 2013:

1.    Contact Reckon Technical support;

2.    If you were importing the SuperFunds List to access a recently added Fund, you will need to give these details to the Rep;

3.    The Rep will send you a new Superfunds List file which will have the extension .txt;

4.    Locate the backup made before you imported the updated Superfund list file from the SuperLink website and restore it.  Give it a different name to your current file;

5.    In the restored file import the SuperFund List file you receive from the Support Rep – File > Utilities > Import > IIF files > change to all file types;

6.    Rebuild and Verify the file – File > Utilities > Rebuild / Verify;

7.    Test the opening and closing of the company file and confirm that no “Unrecoverable Error” messages are generated;

8.    Re-input transactions that were entered since the backup was made. 

 

Need more help?
Ask the Reckon Community at: https://community.reckon.com/reckon.

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