Textbox overlap in Custom Templates on Multi-Currency Files upgraded from Reckon Accounts 2024

Issue

In Reckon Accounts 2024, a text box overlap issue occurs on specific templates (e.g., Custom Adjustment Note and Return Receipt) only when Multi-Currency is enabled in upgraded company files.

Cause

The issue appears to affect older files (pre-2023) that were upgraded to 2024 and had Multi-Currency activated post-upgrade. The Custom templates may not render correctly due to structural mismatches post-upgrade.

Workaround

Import clean, working templates exported from a newly created company file in the latest version of Reckon Accounts.

  1. Create a new company file in the latest version of Reckon Accounts
  2. Export the following working templates:
    1. Custom Adjustment Note.DES
    2. Return Receipt.DES
  3. Open the affected file and import the exported templates.

How did we do?

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