Reckon One Superstream Error: USI Not Valid & ABN Mismatch

Learn why we are getting this error when validating the Superstream batch in Reckon One.

Issue

When processing a SuperStream batch in Reckon One, the following error appears:

There are 2 error(s) below from the latest validation. Ensure all details are correct before lodging the batch.

  • The USI provided for this superannuation fund does not match to an APRA regulated superannuation fund. (Fund 'AMP SUPER FUND')
  • The ABN provided for this fund does not match the registered ABN for the provided USI. (Fund 'AMP SUPER FUND')

Why this occurs:

This error occurs when the ABN (Australian Business Number) entered for a super fund does not match the ABN officially registered against the provided USI (Unique Superannuation Identifier) in the SuperStream/ATO system.

SuperStream requires an exact match between:

  • Fund ABN
  • Product USI

If they are not paired correctly, the payment is rejected.

Resolving the issue

  1. Verify and Update Fund details.

This is to make sure the Superannuation fund we have in Reckon One matches the official record.

Go to the official Super Fund Lookup: 👉 https://superfundlookup.gov.au

Search using:

  • Fund name
  • ABN
  • USI

Then we check Reckon One

Go to Payroll>Payroll Settings<Superannuation fund

  • Locate the Superannuation fund and click the Pencil icon
  • Confirm or Update if
  • Superfund is active
  • Correct ABN
  • Matching USI

  1. Update Employee super details
Ensure the pay run status is not in draft before updating the employee details.

Navigate to Employees → Superannuation

Update or Verify if:

  • ABN (must match official record)
  • USI (must correspond to that ABN)

  1. Verify Superannuation Report

Reporting › Reports › Payroll SUPER CONTRIBUTIONS BY EMPLOYEE

Make sure that the report have generated the superfunds. Sometimes it'll show a different superfund, this way you can quickly spot which pay run has the wrong superfund.

  1. Delete Superstream Batch

Before making any changes, we need to delete the draft superstream batch:

  • Go to Payroll→ Superstream
  • Find the batch
  • Click box located before the batch date
  • Look for Delete option located bottom of the screen)

  1. Update Fund Details in the Payrun

For the changes to apply, we need to make sure that Payrun is updated with the correct Super details.

  • Open Payrun and revert to draft.
  • Go to the employees pay run, scroll down to the Superannuation details,
  • Click Super Guarantee and delete by using the Trash bin located at the top right.
  • Click Add to add the Super Guarantee back into the Payrun.
  • Then Mark as Paid
  1. Generate a new Batch and Validate.

How did we do?

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