Payment Summaries do not print completely

Legacy KB ID: 3657

Question

Why does Payroll Premier only print a few payment summaries fully and the rest are printed without the central part?  The top part down to TOTAL TAX WITHHELD and the bottom part from Exempt foreign Income print while the lines from Gross Payment to Total Allowances do not. 

Answer

This problem appears to be related to the number of Allowances and Deductions that appear on a Payment Summary.  Payment Summaries will print properly until an employee with a total number Allowances and Deductions that exceed:

·         5 in a Windows-style payment summary

·         2 in a Security-style payment summary

is encountered.  All subsequent employees will print incorrectly.

This issue is being investigated by our Development Team.

 

Workaround

1.         Identify all employees with the number of allowances and deductions that exceed the acceptable number.  You can examine Reports>Allowances and Reports>Deductions to identify these employees. 

2.         Open the Payment Summaries Report

3.         Print employees that do not exceed the total allowances and deductions limit:

·                Ensure the correct Dates is selected;

·                Click on the down arrow in the Employees box and select Custom;

·                Left-click (turns blue) then right-click (turns green) all employees that do not exceed the total allowances and deductions limit;

·                Print these payment summaries by clicking on File on the top menu line and selecting Print.

4.         Individually print the payment summaries of the employees that exceed the total allowances and deductions limit:

1.         Click on the down arrow in the Employees box and select Custom;

2.         Left-click (turns blue) then right-click (turns green) the first employee that exceeds the total allowances and deductions limit;

3.         Print this payment summary by clicking on File on the top menu line and selecting Print;

4.         Click on the down arrow in the Employees box and select Custom;

5.         Left-click (turns blue) then right-click (turns green) the first employee that exceeds the total allowances and deductions limit;

6.         Print this payment summary by clicking on File on the top menu line and selecting Print;

7.         Repeat steps 4 to 6 until all employees who exceed the total allowances and deductions limit have been printed.

 

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