Super Not Calculated for a certain employee

Legacy KB ID: 2656

Question

When I do a pay run the Super is not calculated for a particular employee.

Answer

Check that the employee has earned more than the Monthly Threshold. Also check that the employee has the Super details set up correctly. Go into the pay and make sure that next to the normal hours it has Super as yes. If this fails it could be caused by the threshold not being met. Even you are sure there are prebious pays for this month, what could have been the case is the dates have progressed to next month due processing your last pay incorrectly. If everything does seem to be set up correctly do a rebuild of the file selecting Rebuild Super.

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