Windows Presentation Foundation Terminal Server Print W error when launching QB Hosted Premium

Legacy KB ID: 4543

Question

Why can’t I launch QuickBooks Hosted Premium?  I get the error:  “Windows Presentation Foundation Terminal Server Print W has encountered a problem and needs to close”.

Answer

The error occurs after you have logged onto QuickBooks Hosted Premium website and clicked the QuickBooks icon.

This error is likely to be experienced by Windows XP users using the QuickBooks Hosted Premium service, and who have installed the Citrix Receiver. 

 

The error occurs because this Windows XP PC does not have the latest Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package installed. 

 

Solution

1.    Go to https://www.microsoft.com/en-us/download/details.aspx?id=14431

and download and install the Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package;

2.    Reboot your PC.

You should now be able to launch QuickBooks Hosted Premium. 

 

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