Updated email not used when sending forms

Legacy KB ID: 5464

Question

Why isn’t the updated email used when I send an Invoice? The old one is still used.

Answer

Delete the email from Send Forms and re-tick To Be emailed on the Invoice.

 

The Issue

When you mark an invoice to be emailed, Reckon Accounts saves it in a temporary PDF file.  This is what you see in the Send Forms window. 

Changes made to the email address of the employee record will not flow to any existing temporary PDF.

When you send from Send Forms, you will be sending with the old email.   

 

Workaround

If viewing the emails before they send, change the destination email address on each email before it sends.

Otherwise, delete emails from Send Forms and refresh the invoices.

  1. In Send Forms, highlight an email and click remove

  2. Repeat for each required email

  3. Open the Invoice and tick “To be emailed” and click Save & Close.

  4. Send from Send Forms – they will have the new email. 

 

If the email still sends with the old address, the problem may be with Outlook.  Users have found this workaround resolved the issue:

1.    In Outlook , go to File > People or Contacts > Suggested Contacts;

2.    Search for the old email address;

3.    Delete it. 

Try sending the email again.

 


Need more help?

Ask the Reckon Community at: https://community.reckon.com/reckon.

 


How did we do?

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