SSL Error 0: You have chosen not to trust Thawte Server CA

Legacy KB ID: 4058

Question

Why do I get the error:

"SSL Error 0: You have chosen not to trust "Thawte Server CA", the issuer of the server's security certificate.
Error Number: 183"

when I try to log into QuickBooks Hosted (premium account) from by MAC computer after installing the Citrix Receiver App?

Answer

To use the Citrix Receiver App on a MAC computer, you must update the Thawte Server CA to the latest version.

This error will be generated regardless of which browser you are using (Safari, Firefox or Internet Explorer).

 

Solution

Download the Thawte Server CA update from:

https://www.thawte.com/roots/ ; or

https://www.entrust.net/downloads/root_request.cfm



You will  download 4 certificates that must be placed into the "keystore of the ICA client":

  Applications > Citrix ICA client > keystore.

You should be able to drag the downloaded certificates to that folder.

If you still have problems logging in, then check that the certificate is trusted:

1.    Double click on your key chain

2.    Scroll down and expand Trust settings

3.    Change When using this certificate to Always Trust.

How did we do?

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