Payslips and Payment Summaries do not print properly

Legacy KB ID: 3729

Question

Why don’t my payslips and payment summaries print or email properly from Payroll Premier?  They partially print but their alignment is incorrect or some of the lines print only the top half of the line. I have deleted and re-input the fields on payslips and rebuild my company file but the problem persists.

Answer

If you find that after normal troubleshooting and file maintenance procedures are carried out you still have the problem, then your problem may be due to malfunctions or misconfigurations in other processes that the printing function depends on. 

This note outlines some of these processes that may prevent you getting a readable copy of your payslip or payment summary.

Different versions of the operating system and applications may have slightly different steps to those outlined here.  Before changing any settings, take note of the current settings so any changes can be returned to their original settings.

 

Items to Investigate.

1. Check your default printer under ‘Devices and Printer’ and settings;

a. Go to start menu and go to Devices and printers.

b. Check the default printer and make sure it is not ‘Adobe PDF’

c. If it is ‘Adobe PDF’ change it to something else, like your normal printer.

d. Test your Printing now.

2.    Ensure you are using the preferred email system for Payroll Premier:

a.    Office Outlook 2003

b.    Office Outlook 2007

3.    Ensure that your email system is the default email program in your web browser.  To check your email default in Internet Explorer:

 i.        Click on Tools, then Internet Options, then Programs;

 ii.        Under Internet Programs, click on Set Programs;

 iii.        Click on Set Default Programs;

 iv.        In the Programs box click on Microsoft Office Outlook then click

on Set this program as default then click OK and close the window.

4.    Ensure you have the latest Adobe Reader version:

a.    Click on the Windows start button and All Programs;

b.    Right click Adobe Reader x and select Properties;

c.    Click on the Shortcut tab and note the entry in the Target box;

d.    At the time of writing the latest version was 9.3.1;

e.    If you have an older version, visit www.adobe.com and download the latest reader. 

5.    Check the DPI (dots per inch; pixels per inch) setting for your computer.  Payroll Premier is configured to work at 96dpi.  To check your setting:

a.    Windows 7 & Vista: 

                                          i.    click on Start, Control Panel, Display, then Set custom text size;

                                         ii.    tick the box use windows XP style DPI scaling;

                                        iii.    ensure that Scale to this percentage of normal size is set at 100%;

                                       iv.    click OK when finished.

b.    Windows Vista:

                                          i.    click on Start, Control Panel, Personalization, then Adjust font size (DPI);

                                         ii.    click the radio button by Default scale (96 dpi) and click OK;

c.    Windows XP:

                                          i.    click on Start, Control Panel, Display, Settings tab then Advanced button;

                                         ii.    select Normal (96 DPI) and click OK.

6.    Check the True Fonts settings for your printer:

a.    Click on Start, Printers and Devices (or Faxes), right click on your printer name, then Printing Preferences, Advanced Settings tab, Specify Fonts and select Always Use TrueType Fonts 

7.     Ensure you have the latest printer drivers for your printer.

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