Error “Please contact your AUSkey Administrator. This type of file is not able to be sent by the AU

Legacy KB ID: 5707

Question

I get the below error when uploading my TPAR (Taxable Payment Annual Report) or Payment summaries or any other document/reports to the ATO via access manager.

Error “Please contact your AUSkey Administrator.  This type of file is not able to be sent by the AUSkey holder” when submitting my file to ATO.

Applies to:

Any ATO's Access Manager users getting an error related to the permissions

Answer

You will have to adjust the permission for the user, in the ATO Access manager. 

Please refer to ATO’s publication https://www.ato.gov.au/general/online-services/in-detail/using-access-manager/access-manager-permissions-for-ato-and-abr-online-services/ for more information.

It is likely that the TPAR (Taxable Payment Annual Report) or the Payment summaries, BAS or any other report/document, that you are trying to submit to ATO, is not allowed for in your “Access and permissions” area of ATO Access Manager.


Detailed steps.

To be able to manage access and permissions for your staff, you as an administrator of the Access manager will have to allocate the necessary permission to the user.

Please refer to below ATO’s publications for more information on how to achieve so. https://www.ato.gov.au/General/Online-services/In-detail/Using-Access-Manager/Using-Access-Manager/?page=2#Access_and_permissions

How did we do?

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