Error 800040403 when launching the Loan Manager

Legacy KB ID: 4273

Question

Why can’t I launch the Loan Manager? I keep getting the error: “Could not open the specified QuickBooks company data file. 80040403”

Answer

This issue may be encountered on a Windows Vista and later PC when restoring a backup made on an older operating system like Windows XP.  When restored the company file is stored correctly according to the new Windows Vista, 7,8 file structure for the default location of the data file, but QuickBooks is retaining the old file structure. 

 

Workaround

In QuickBooks, click on File > Utilities > Stop Hosting Multi-User Access.
Attempt to open the Loan Manager again.

If the problem persists, continue with the following steps:

1.    Close the company file: File > Close Company

2.    Open the company file by clicking File > Open or Restore Company > Open a company file > Next.

3.    browse to the location of your company file.

In Windows 7 & Vista, the default location is C:\Users\PublicDocuments\ Intuit\QuickBooks Company Files\filename.qbw.

4.    Click Open.

5.    Launch the Loan Manager

 

 

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