Windows cannot open this file. File rtk60310.

Legacy KB ID: 1753

Question

After installing Service Pack 1, I get an error when attempting to open QuickBooks. How can I open QuickBooks?

Answer

The QuickBooks shortcut has been reassigned to the file 'rtk60310' as 'qbw32.exe' has been deleted. This would most likely have occured due to a crash during the service pack installation.

To resolve this;
1) Download the Service Pack 2
Download this from; https://www.quicken.com.au/Support/downloads.aspx
2) Select Start menu > Settings > Control Panel.
3) Double click 'Add or Remove Programs'.
4) Select QuickBooks 2004 and click 'Change/Remove'.
    Follow the Uninstall Wizard.account

Once the uninstall of QuickBooks is complete reinstall as per the user guide and apply the latest service pack.

How did we do?

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